Clinical Professor University of Illinois Urbana, Illinois, United States
Disclosure(s):
Laura D. Garrett, DVM, DACVIM (Oncology): No financial relationships to disclose
Presentation Description / Summary: Challenging interactions with clients is one of the most stressful and discouraging aspects of veterinary clinical medicine. This talk will present tools to use during difficult discussions and will highlight the use of those tools in setting clear boundaries with pet owners. A range of scenarios will be described to highlight key features of boundary setting.
Learning Objectives:
1. The learner will take away specific phrases to use in setting boundaries
2. The learner will develop ways to de-escalate interactions
3. The learner will take away how to effectively control a tense or angry discussion
.jpg "Laura D. Garrett, DVM, DACVIM (Oncology) (she/her/hers) photo")