Technician Lunch: Mastering Endocrine Testing: Practical Techniques and Client Communication

This one-hour presentation will equip veterinary technicians with essential skills for performing accurate endocrine testing in dogs and cats while providing practical tips to enhance efficiency and ensure reliable results. The lecture will begin with an overview of common endocrine tests, including the ACTH stimulation test, dexamethasone suppression test, and thyroid hormone assays, focusing on sample collection, handling, and processing techniques specific to these sensitive tests in canine and feline patients.
The presentation will then address common technical challenges and provide troubleshooting strategies for difficult blood draws, sample contamination, and timing issues that can affect test accuracy in dogs and cats. Particular attention will be given to species-specific considerations with emphasis on the physiological and behavioral differences between felines and canines that impact testing procedures.
The final segment will focus on effective client communication strategies, including how to explain the purpose and process of endocrine testing to pet owners, setting appropriate expectations for results timeframes, and discussing the implications of findings in clear, accessible language. This section will include take-home reference materials with sample dialogues and communication frameworks that technicians can use as templates when discussing endocrine testing with clients.
Throughout the presentation, practical workflows and checklists will be provided that technicians can immediately implement in their practices to improve testing protocols and client satisfaction during this lunch session format.