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Business, Leadership & Communications

Small Animal Internal Medicine

Words Matter: How Communication Impacts Patient Safety and Outcomes

Patient Safety Track

Friday, June 20, 2025

4:30 PM – 5:30 PM ET

Location: KICC Ballroom D

Pending CE: 1.0 Non-medical

Primary Presenter(s)

RS

Richard Stone, DVM, DACVIM (he/him/his)

Chief Medical Officer
BluePearl, Mars Veterinary health
Tampa, Florida, United States

Co-Presenter(s)

Melinda Larson, DVM, DACVIM (SAIM) (she/her/hers)

Director of Medical Quality
BluePearl
Tampa, Arkansas, United States

Disclosure(s):

Richard Stone, DVM, DACVIM: No financial relationships to disclose

Melinda Larson, DVM, DACVIM (SAIM): No relevant disclosure to display

Presentation Description / Summary: This interactive session will explore the impact of communication techniques on culture and patient outcomes in healthcare settings. Findings from recent research on the topic of communication openness will be discussed, along with examples from the veterinary and human literature on communication and patient outcomes.

Learning Objectives:

Understand that communication is a significant contributor to patient outcomes and medical error in both human and veterinary medicine as evidenced by the literature.
Learn structured communication techniques to improve communication efficacy and communication openness.
Recognize communication openness is a key component of a culture of safety in healthcare settings.